Help center home
Central index of FAQs, troubleshooting, and product how-tos.
Help & trust
Answers, humans, and safety resources—when money is on the line
Learn how escrow protects both sides, get support for live issues, and use fraud and security guides when something feels off. Same structure as the Help menu—just with room to breathe.
Plain-language guides
Escrow walkthroughs for buyers and sellers, plus policy explainers you can share with your team.
Human support
Tickets, email, and chat options when you need a person—not just a bot.
Proactive safety
Security checklists and fraud reporting so we can investigate quickly.
Start with the question you actually have
Each card below lines up with the Help menu. After you create an account, you can open tickets, read guides, and manage security settings from inside Afripay.
Support center
Matches Help → Support topics. Full access once you’re registered.
FAQs
Fast answers on funding timelines, disputes, and account limits.
Contact support
Open a ticket or email when self-serve answers aren’t enough.
Live chat
Reach an agent during published service hours for urgent questions.
Legal & trust
How escrow works
Funding, milestones, approvals, and releases—end to end.
Buyer protection
Inspect deliveries before funds leave escrow.
Seller protection
Know the buyer’s payment is committed before you ship.
Terms & privacy
Contracts, privacy policy, and escrow agreement in one place.
Security practices
How we protect accounts, devices, and sensitive actions.
Report fraud
Escalate suspicious counterparties or phishing attempts.
Resources
Escrow guides
Downloadable walkthroughs for buyers and sellers.
Developer status
API uptime, incidents, and scheduled maintenance.
Community updates
Product announcements and feature highlights.
Open support ticket
Structured form with attachments for complex cases.